Refund policy

Please contact SATIN SILLAGE before sending any item back. Return requests must be submitted through our Contact Information page. Returns sent without prior authorization may not be accepted.

Eligible return claims

SATIN SILLAGE accepts return claims within 14 calendar days of delivery only when the item arrived damaged or the wrong product or item was sent.

Change-of-mind returns are not accepted. Items that are not damaged and were correctly supplied are not eligible for return under this policy.

Reporting a claim

You must contact SATIN SILLAGE within 14 calendar days of delivery. We may require reasonable supporting evidence, including photographs, video, packaging photographs, or other relevant evidence.

Please retain and return the original packaging where reasonably possible.

Approved claims

When a claim is approved, you may choose a refund or replacement if a replacement is reasonably available. SATIN SILLAGE covers return shipping when a physical return is required for an approved damaged-item or wrong-item claim.

Refunds

When a return is required, an approved refund is processed after the returned item is received and reviewed. Refunds are generally processed within 5–10 business days after approval and processing. Your bank or payment provider may require additional time for the credit to appear.

Refunds are issued to the original payment method where possible.